Faulty or damaged goods

We're happy to have you contact us and arrange to return an item you've purchased if you deem that:

  • it does not match the description we gave

  • it has a fault

  • you can supply proof of purchase.

Once we receive your returned goods, we'll inspect the goods. If we deem the product fault or damage to be major we may issue a refund via the payment method used in your initial purchase.

An in-store credit or exchange is also available in place of a refund.

If the damage or fault is minor, we reserve the right to offer a repair only. In this case we then reserve the right to not offer a refund, in-store credit or exchange.

If we're not able to establish proof of your purchase, we won't be able to provide a refund, store credit or exchange.

Your credit won't include any shipping and handling charges incurred when it was initially sent to you (even if the order included free shipping) and you'll also need to cover the shipping costs to return the product.

Unfortunately we aren't able to provide a refund in cases where you change your mind.

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